Refund policy
Return and Refund Policy
We want you to be satisfied with your purchase. Please review the following conditions before requesting a return.
How to Request a Return
Before mailing any product, contact us at richard@craftyproducts.ca or through https://craftyproducts.ca/pages/contact.
Please include:
• Your order number
• The product you want to return
• The reason for the return
• Photographs if the product is damaged, defective or incorrect
Returns sent without contacting us first might experience delays in processing.
Change-of-Mind Returns
If you change your mind about a purchase, you may request a return within 14 calendar days after the product is delivered.
To qualify, the product must be unused, in its original condition and returned with its original packaging and included accessories. Proof of purchase is required.
The customer is responsible for all return-shipping costs for a change-of-mind return. We strongly recommend using a trackable shipping service, as the customer remains responsible for the package until it is delivered to us.
Damaged, Defective or Incorrect Products
If a product arrives damaged, is defective under normal use or is not the product you ordered, contact us within 30 calendar days after delivery.
After reviewing the request, we will provide a prepaid return label or otherwise arrange and pay for the reasonable cost of returning the product. Depending on the circumstances and product availability, we will provide a replacement or issue a refund.
The 30-day notification period describes our standard return procedure and does not limit any rights or legal warranties available under applicable consumer-protection laws.
Return Address
Approved returns should be sent to:
Crafty Products
7977 rue de l'Orge
Lévis, Quebec G6V 0J9
Canada
Please contact us before shipping a return so that we can provide the appropriate instructions.
Order Cancellations
If you need to cancel or modify an order, contact us as quickly as possible. We will make every reasonable effort to accommodate the request before shipment. Once an order has shipped, it must be handled according to the applicable return procedure above.
Exchanges
To request an exchange, contact us within 14 calendar days after delivery. Products returned for an exchange must be unused and in their original condition and packaging. For change-of-mind exchanges, the customer is responsible for the return-shipping cost. Exchanges are subject to product availability.
Refund Processing
After the returned product is delivered, we will inspect it and notify you whether the refund has been approved. Approved refunds are issued to the original payment method, normally within five business days after inspection.
Your bank or payment provider might require additional time to post the refund to your account.
Contact Us
Email: richard@craftyproducts.ca
Phone: +1 418-265-8883
Contact page: https://craftyproducts.ca/pages/contact