Shipping policy
Shipping Policy
Crafty Products ships orders from Lévis, Quebec, Canada.
Order Processing
Orders are normally processed and shipped within 1–2 business days after payment is confirmed. Orders placed on weekends or statutory holidays are processed on the next business day.
Canada
Shipping is free on all orders delivered within Canada. Orders are generally shipped using Canada Post Expedited Parcel.
Estimated transit times after shipment:
• Quebec and nearby destinations: approximately 1–3 business days
• Most Canadian destinations: approximately 2–5 business days
• Remote or northern destinations may require up to 8–12 business days
United States
Shipping is free on all orders delivered within the United States. Orders are generally shipped using Canada Post Expedited Parcel USA.
Estimated transit time after shipment is approximately 4–7 business days for most U.S. destinations. Customs processing or delivery to remote areas can occasionally require additional time.
International Orders
We accept orders from many destinations worldwide. International shipping charges are calculated and displayed at checkout based on the destination and available shipping service.
International delivery generally takes approximately 6–12 business days after shipment for most destinations using an air service. Delivery times can vary depending on the country, selected service, customs processing and local postal carrier.
Tracking
Tracking information is emailed to the customer when the selected shipping service includes tracking. Please allow up to 24 hours for tracking activity to appear after receiving the shipping confirmation.
Customs, Duties and Taxes
International customers are responsible for any customs duties, import taxes, brokerage charges or other fees imposed by the destination country, unless those charges were collected during checkout.
Delivery Estimates
Delivery times are estimates and are not guaranteed. They exclude order-processing time, weekends, statutory holidays and time spent in customs. Weather, carrier disruptions, peak-season volumes and incorrect or incomplete addresses can also cause delays.
Address Changes and Delivery Problems
Customers are responsible for providing a complete and accurate delivery address. If an address needs to be corrected, please contact us as quickly as possible before the order is shipped.
If an order is substantially delayed, arrives damaged or appears to be lost, please contact us with your order number so that we can investigate with the carrier.
Customer Service
Email: richard@craftyproducts.ca
Phone: +1 418-265-8883
Contact page: https://craftyproducts.ca/pages/contact